MOTHERBAITS

Store Policy, Warranty & Returns

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Shipping & Delivery

Inventory is sourced directly from Japan. To ensure our premium JDM baits reach you safely and quickly, we partner with Japan Post.

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• Order Processing: Orders for in-stock items are processed and dispatched within 5 business days (excluding weekends and Japanese national holidays).

• Tracking: Once your order ships, you will receive an email with your tracking number. Please allow 24-48 hours for the tracking information to update in the courier's system.

• Delivery usually takes 15 to 20 days maximum. Please contact us if you haven't received your order within that time frame.

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Customs, Duties, and Taxes

Because our products are imported directly from Japan, international orders may be subject to local customs duties, import taxes, or brokerage fees upon arrival in your country.

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• Europe: You are fully responsible for any VAT, tariffs, or duties incurred. We do not collect these fees at checkout and cannot alter customs declarations to lower these charges. If a package is refused due to unpaid customs fees, the return shipping costs and a 5% deduction to cover our costs will be deducted from your refund.

• USA: US import tariffs are calculated at checkout. The final price displayed includes these import duties and you will not have to pay additional fees upon delivery.

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Returns & Refunds

We offer premium, highly tuned fishing baits. Because the balance and finish of these baits are critical, we maintain a strict return policy to ensure every customer receives a pristine, factory-perfect product.

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• Eligibility: We accept returns within 5 days of delivery.

• Condition Requirements: The item must be 100% unused, unfished, and in its original, unopened packaging. We cannot accept returns for lures that have been tied on, cast, or removed from their factory blister packs.

• Return Shipping: The customer is responsible for the cost of return shipping to our processing facility. We highly recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

• Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be credited back to your original method of payment within 3-5 business days. Original shipping costs are non-refundable.

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Pre-Orders & Limited Allocations

Certain high-demand JDM swimbaits and custom colorways are offered on a strict allocation or pre-order basis.

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• Payment is captured in full at the time of purchase to secure your allocation.

• Estimated shipping dates for pre-orders are provided on the product page. Please note that Japanese manufacturing delays can occasionally occur.

• If your order contains both in-stock and pre-order items, the entire order will ship together once the pre-order item arrives. If you need the in-stock items immediately, please place two separate orders.

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Damaged or Defective Items

We package our high-end baits securely, but transit damage occasionally happens.

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• If you receive a bait with factory defects or transit damage, you must contact us within 48 hours of delivery.

• Please include clear photographs of the damage, the packaging, and your order number. We will arrange for a replacement or a full refund at no additional cost to you, provided that the damage isn't due to negligent handling.

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Returns for Customer Preference (Buyer's Remorse)

Due to the premium nature of our inventory, we do not accept returns or exchanges for customer convenience, preference, or buyer's remorse. All sales are final unless the item is factory defective.

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Cancellations

In case a pending order is canceled by the buyer, we will refund it after deduction of 5% to cover credit card fees and a flat 10 USD administrative fee.

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Standard Inventory (Defective Items)

Claims must be initiated within 2 days of receiving your item. This 2-day window is calculated from the confirmed delivery date on your tracking receipt to the day your return package is postmarked.

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Outlet & Discounted Items

Outlet items are offered at discounted prices. While these products are fully functional, they may exhibit minor cosmetic flaws or be missing accessories like rod bags and dedicated cases.

All Outlet Sales are Final: Outlet items and rods are sold "as-is" and do not carry a warranty. They are strictly ineligible for returns, exchanges, or refunds.

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Exchanges

We don't accept exchanges.

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Warranty

 

Scope of Coverage

We stand behind the craftsmanship of our imported tackle. This 30-Day Limited Warranty covers strictly manufacturing defects in materials and workmanship.

The warranty period begins on the date of confirmed delivery. If a true factory defect is identified within this 30-day window, we will, at our sole discretion, replace the item, offer store credit, or provide a refund.

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What is Not Covered

Due to the demanding nature of swimbait and topwater fishing, this warranty does not cover damage resulting from normal use, environmental factors, or user error.

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The following scenarios are not covered by the warranty:

• Normal Wear and Tear: Cosmetic blemishes, hook rash, paint chipping, or teeth marks sustained during regular fishing activities.

• Impact Damage: Cracks, breaks, or structural failure caused by casting into rocks, docks, bridge pilings, or other hard structures.

• Improper Storage & Heat Damage: Warping, cracking, or delamination of wood or resin bodies caused by leaving baits in extreme heat (e.g., inside a hot vehicle or direct, prolonged sunlight).

• User Modification & Hardware Swaps: Any alteration to the factory state of the lure, including drilling, modifying joint hinges, or installing aftermarket hardware (hooks/split rings) that drastically alter the lure's intended hydrodynamic balance or structural integrity.

• Loss of Item: Snapping off on a cast, losing the bait to a fish, or any other scenario where the physical product cannot be returned to us for inspection.

 

Claim Process & Requirements

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To initiate a warranty claim, you must be the original purchaser and provide proof of purchase.

• Contact Support: Email us at info@motherbaits.com within the 30-day window with your order number, a detailed description of the defect, and high-resolution photos of the issue.

• Evaluation: Our team will review the claim to determine if the issue stems from a manufacturing defect or user-induced damage.

• Return Shipping: If physical inspection is required, the customer is responsible for safely packaging and shipping the item back to our facility. We strongly recommend using a tracked service.

• Final Determination: If the claim is approved, we will issue your replacement, store credit or refund. If the claim is denied due to signs of impact or misuse, the item can be shipped back to you at your expense.